Frequently Asked Questions

A: The colors appear washed-up because a matte finish is applied to all images. This technique helps capture the raw color accurately and prevents flares and "white" effects on the skin, which could otherwise compromise the color and pattern analysis.

A: To request a new skin analysis, click on the light bulb at the top right corner, log in with Steam, and once you are logged in successfully, click the light bulb again to fill out the required information.